Privacy Policy

S.V. GRAND BAMBOO IMPORT AND EXPORT CO., LTD
Effective Date: November 10, 2025

Introduction

At S.V. GRAND BAMBOO IMPORT AND EXPORT CO., LTD ("Boreyroth"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you shop with us for botanical skincare products, health supplements, jewelry making supplies, and other products.

Information We Collect

When you place an order or interact with our store, we collect:

• Contact Information: Name, email address, phone number
• Shipping Information: Delivery address and billing address
• Payment Information: Payment card details (processed securely through our payment providers)
• Order Information: Products purchased, order history, preferences
• Technical Information: IP address, browser type, device information when you visit our online store

How We Use Your Information

We use your information to:

• Process and fulfill your orders for skincare products, supplements, jewelry supplies, and other items
• Communicate with you about your orders, shipping updates, and delivery status
• Provide customer support and respond to your inquiries
• Send you important updates about our products and services (with your consent)
• Improve our products, services, and online store experience
• Prevent fraud and ensure secure transactions
• Comply with legal obligations and enforce our terms

Sharing Information with Fulfillment Partners

We share necessary order information with our authorized fulfillment and pickup partners to complete your order. This includes:

• Order details (product names, SKUs, quantities, order numbers)
• Pickup and delivery dates
• Contact information required for order fulfillment and delivery coordination
• Shipping addresses for delivery purposes

Our fulfillment partners, including warehouse locations in Cambodia and the USA, are contractually obligated to use this information solely for fulfillment purposes and to protect your data according to applicable privacy laws.

Third-Party Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment processors (Shopify Payments and other payment gateways)
• Shipping and logistics companies
• Email and communication service providers
• Analytics and website optimization services

These providers only receive the information necessary to perform their services and are required to protect your data.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries where our fulfillment centers and service providers are located, including Cambodia and the United States. We ensure appropriate safeguards are in place to protect your data during international transfers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for accounting and legal compliance purposes.

Children's Privacy

Our store is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: boreyrothstore@gmail.com
Business Name: S.V. GRAND BAMBOO IMPORT AND EXPORT CO., LTD
Store: boreyroth.store

Last updated: November 10, 2025